ct 99 Responsible Gaming
The best way to enjoy sports betting and casino entertainment is to know your limits and play within them. ct 99 wants every member to use this platform in a healthy and informed way — for entertainment only, without financial pressure or risk of harm.
Why is Responsible Gaming important?
Online betting and casino play is a form of entertainment — just like watching a film or taking part in sports. But when it stops being voluntary entertainment and becomes a compulsion, it can have a negative impact on personal and family life. ct 99 therefore makes the protection of every member its highest priority.
Before joining our platform it is important to read the Terms and Conditions carefully — they clearly set out the rules for betting and account use. ct 99 strictly does not allow anyone under 21 to create an account or participate in any games. Age verification is a mandatory step, because preventing minors from gambling is our social responsibility.
If you ever feel that you are losing control over your play, use the self-limit tools listed below or get help directly in Bengali through our 24/7 live chat. If you have any questions, you will find detailed answers on our FAQ page.
Self-Limit Tools
Deposit Limit
Set a fixed limit on how much you deposit daily, weekly, or monthly. Once the limit is active it cannot be increased — it can only be reduced.
Session Time Limit
Set a time limit for how long you play in one session. Once the set time is up, the system will automatically sign you out.
Temporary Break
Temporarily close your account for 24 hours, 7 days, or 30 days. During this period you will not be able to log in or make deposits.
Self-Exclusion
Choose self-exclusion to close your account for a long period or permanently. Once activated, there will be no way to reopen the account before the set period expires.
Loss Limit
Set a maximum amount you can lose within a given period. Once the limit is reached you will not be able to place further bets — you will need to wait until the session ends to start again.
Support Request
Request assistance from the ct 99 support team at any time via live chat or email. Our team is always here for you in Bengali and English.
Set Your Personal Limits
Fill in and submit the form below — the ct 99 support team will process your request. Requests for self-exclusion or a long-term break can also be made through live chat.
After you submit this form, our team will apply the change to your account within 24 hours. For urgent cases, contact us directly via live chat.
Which signs are a cause for concern?
If even one of the signs below applies to you, seek help without delay. Acknowledging the problem is the first step toward a solution.
Chasing Losses
Feeling the urge to bet more in order to recover money you have lost.
Spending More Than Planned
Repeatedly going beyond your set budget and spending more than intended.
Neglecting Family and Work
Time with family, work responsibilities, or studies are being neglected because of gambling.
Gambling with Borrowed Money
Borrowing money from friends, family, or financial institutions to fund betting.
Tendency to Hide It
Hiding your gambling from people close to you or being dishonest about it.
Unable to Stop
Trying to stop but repeatedly returning to gambling, unable to control yourself.
Help is Always Nearby
You are not alone. If you are struggling, you can reach out through any of the channels below — do not hesitate.
ct 99 Live Chat
Direct support in Bengali and English is available 24 hours a day, 7 days a week. Log in and click the live chat icon.
Email Support
Contact us by email to describe your situation in detail: [email protected] — the team will respond promptly.
Professional Counselling
Talk to a mental health professional or counsellor. Support from family and trusted friends is also often the most effective path.
What Do We Do?
ct 99 is not just an entertainment platform — it is a commitment to building a responsible environment. We believe that with the right information and easy-to-use tools, every member can manage their own play. Learn more about our site and its goals and understand why we always put the wellbeing of our users first.
We are as focused on human safety as we are on technical security. That is why every ct 99 member's data is kept secure. You can read our Privacy Policy to find out in detail how personal information is stored and used.
Our Core Commitments
- Under no circumstances are anyone under 21 permitted to create an account or play.
- Every member can activate deposit limits, time limits, or self-exclusion on their account at any time.
- Once self-exclusion is activated, it cannot be lifted before the set period expires under any circumstances.
- Our support team is ready to assist in Bengali 24/7 — via both live chat and email.
- No claims are made in advertisements or bonuses that create unrealistic expectations.
- If ct 99 notices unusual changes in a member's playing behaviour, we may reach out proactively.
- We are always willing to recommend professional mental health counselling or family support.
21+ Age Confirmation
Online betting and casino activity in Bangladesh is for those aged 21 and above only. When creating an account at ct 99, providing your date of birth is mandatory and a copy of your national ID card or passport may be requested for verification. Withdrawal is restricted until age verification is complete.
If a minor in your household uses the device, make sure to keep your ct 99 account password private and make a habit of logging out. As a guardian, this is your responsibility. Using parental control software is recommended to protect your family.
If you have any questions about account verification or age-related matters, ask us directly in live chat — the team is ready to help in Bengali.
All betting and casino activity at ct 99 is strictly for ages 21 and over. Accounts found to belong to minors will be permanently closed.