ct 99's Privacy Policy

Introduction and Scope

ct 99 ("we", "our", "platform") treats the privacy of its users as a core responsibility. This privacy policy applies to the ct 99 website, mobile application, and all related services.

For more details on the terms described in this policy, please read our Terms and Conditions, which provide the complete legal framework for use of the service.

By using our platform, you are considered to have read, understood, and agreed to the terms of this privacy policy. It is your own responsibility to ensure that you are at least 21 years of age and that you are using this service voluntarily.

If you object to any part of this policy, we ask that you do not use our service, and please contact our support team for any questions.

Types of Information Collected

ct 99 may collect the following types of information for various purposes:

2.1 Information Provided Directly

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Financial transaction details such as bKash, Nagad, Rocket, Upay account numbers or bank account details
• Security questions and passwords (stored in encrypted form)

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Time, date, and duration of service use
• Game play history and betting records
• Cookies and session data

2.3 Information Received from Third Parties

In some cases, information may be verified with trusted third parties for identity verification or fraud prevention. However, under no circumstances is your information sold or used for unauthorised purposes without your knowledge.

Purpose of Information Use

ct 99 uses collected information only for the following purposes:

3.1 Account Management and Security

Your information is used to open new accounts, verify identity, prevent unauthorised access, and recover passwords. All passwords are stored in encrypted form and no ct 99 staff member can view them.

3.2 Financial Transaction Processing

Financial information is used to process deposit and withdrawal requests and to detect suspicious transactions. Our systems are secured with SSL encryption.

3.3 Service Improvement

Anonymous aggregated data is used to analyse user experience in order to improve platform performance and add new features.

3.4 Customer Support

Your account information is used to resolve your issues quickly and to provide accurate information when needed.

3.5 Ensuring Responsible Gaming

We monitor user playing patterns in accordance with responsible gaming guidelines and take precautionary steps where necessary.

Data Storage and Security

4.1 Technical Security

ct 99 uses industry-standard technology to keep your information secure. All data transmissions are protected through SSL/TLS encryption. Servers are operated in secure data centres and regular security audits are conducted.

4.2 Retention Period

Your information is retained while your account remains active. Even after an account is closed, certain information may be kept for a defined period as required by legal obligations or for dispute resolution purposes.

4.3 Internal Access Control

Only authorised staff are granted access to user information on a need-to-know basis. All staff are bound by confidentiality agreements and receive regular training.

Sharing Information with Third Parties

ct 99 never sells your personal information for commercial purposes. However, information may be shared in the following circumstances:

5.1 Payment Processors

The minimum information required to complete transactions is shared with the relevant payment service providers for processing bKash, Nagad, Rocket, Upay, and bank transfers. This information is used solely for the purpose of completing transactions.

5.2 Game Providers

Pragmatic Play, PG Soft, JILI, Evolution, and other game studios process certain minimal session data to operate their games. These third-party service providers are governed by their own privacy policies.

5.3 Legal Obligations

Required information may be disclosed in response to legal demands from competent authorities, court orders, or fraud investigations.

Cookies and Tracking Technologies

6.1 Use of Cookies

ct 99 uses cookies to improve your browsing experience and to maintain login sessions. Cookies are small text files stored on your device.

6.2 Types of Cookies

• Essential Cookies: Required for login, session management, and security
• Functional Cookies: To remember your preferences such as language selection
• Analytics Cookies: To collect platform usage statistics (anonymous)

6.3 Cookie Control

You can disable cookies by going into your browser settings. However, this may limit some platform features and affect the login experience.

User Rights

As a ct 99 member, you have the following rights:

7.1 Right to Access Information

You may submit a written request to find out what information we hold about you. After verification, you will be informed within a reasonable time.

7.2 Right to Correct Information

You have the right to request corrections if there is inaccurate information in your account. Correction requests will be acted upon after verification.

7.3 Right to Close Account

You may request to close your account at any time. However, if there are ongoing transactions or outstanding balances, the account will be closed after those are settled.

7.4 Control Over Communication Preferences

If you do not wish to receive promotional emails or notifications, you may unsubscribe at any time. However, it is not possible to stop important account and security-related notifications.

Minor Protection and Age Verification

ct 99 strictly does not provide services to anyone under 21 years of age. Age is verified at the time of registration and ct 99 reserves the right to carry out additional identity verification in cases of doubt.

If it comes to our attention that a minor's information is present in our system, we will immediately suspend the relevant account and take steps to delete the information.

Policy Changes and Updates

ct 99 reserves the right to change or update this privacy policy at any time due to business needs, technological changes, or legal requirements.

For significant changes, registered members will be notified in advance by email or through a platform notification. Continued use of the service after changes are made will be considered as acceptance of the revised policy.

Visit our FAQ page for answers to any general questions about our service.

Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, you may contact us. ct 99's privacy team is available 24 hours a day, 7 days a week to assist in both Bengali and English.

You will receive a response within a reasonable time after a complaint is received. For complex matters, a decision will be communicated after a full investigation.